No Run Out Guarantee
Terms & Conditions
Program Overview
The Avenir Energy No Run Out Guarantee (the “Program”) is designed to provide qualifying residential customers with confidence that their propane supply will be proactively managed through Automatic Delivery and tank monitoring. Subject to the terms and conditions set out below, Avenir Energy will take reasonable steps to prevent a propane run-out caused by a failure of Avenir Energy to schedule and complete a delivery in a timely manner.
Definition of a Propane Run-Out
For the purposes of this Program, a “propane run-out” is defined as a situation in which the monitored propane tank level falls below five percent (5%) capacity, as measured by Avenir Energy’s approved tank monitoring system.
A tank level at or above five percent (5%) shall not be considered a propane run-out under this Program, even if the customer experiences reduced appliance performance or service interruptions.
Eligibility Requirements
- Be enrolled in Automatic Delivery with Avenir Energy;
-
Have an Avenir-approved and fully operational wireless tank monitoringdevice installed at each registered delivery location within one of the eligible postal codes listed below;
- Maintain their account in good standing, including compliance with payment terms and credit requirements;
- Ensure safe, clear, and unobstructed access to the propane tank(s) at all times;
- Notify Avenir Energy in advance of any material changes in propane consumption, including but not limited to:
- Installation of additional propane appliances;
- Changes to primary heating systems;
- Changes in household occupancy or usage patterns;
- Ensure all propane equipment and systems comply with applicable laws, codes, and inspection requirements, including those of the Technical Standards and Safety Authority (TSSA) or other applicable regulatory bodies.
(i) separately registered under the Program and
(ii) located within one of the eligible postal codes. Multiple tanks or delivery points located at the same property (e.g., home, garage, pool heater) are considered separate delivery locations. The Program is only available within the following eligible postal codes:
Ontario
| Ottawa | Ottawa Arnprior | Flesherton | Brechin | Blyth | St. George | Bracebridge | Bancroft | Belleville | Sudbury |
|---|---|---|---|---|---|---|---|---|---|
| K0A 1B0 | K0A 1L0 | N0C 1E0 | L0K 1B0 | N0G 1H0 | N0B 2J0 | P1L 1X1 | K0L 1C0 | K0K 1V0 | P0P 2L0 |
| K0G 1J0 | K0J 1H0 | N0C 1H0 | K0M 2B0 | N0M 1H0 | L8B 1A5 | L0K 2B0 | K0L 2S0 | K0K 2W0 | P0M 3C0 |
| K0A 2T0 | K0E 1X0 | N0G 1R0 | K0M 2T0 | N0M 1L0 | L0R 1V0 | P0B 1M0 | K0L 2A0 | K0K 3A0 | P3E 4N1 |
| K0C 2A0 | K0A 1T0 | N0C 1B0 | L0K 1A0 | N0G 2W0 | N0E 1R0 | P1P 1R3 | K0L 2R0 | K0K 2T0 | P0M 1L0 |
| K0C 1R0 | K0J 1G0 | N0C 1K0 | L0K 2B0 | N0G 2X0 | N3T 5L4 | P1L 1X3 | P0M 3E0 | ||
| K0C 1M0 | K7V 3Z5 | N0C 1S0 | L0K 1E0 | N0G 2P0 | L0R 1M0 | P0B 1E0 | P0M 2Y0 | ||
| K0A 1N0 | K0A 1B0 | N0G 1M0 | L0K 1T0 | N0G 2K0 | N0E 1S0 | P0B 1J0 | P0H 2M0 | ||
| K0A 2P0 | K0A 1L0 | N0G 1J0 | L0K 1H0 | N0M 1G0 | N3T 2W1 | P0B 1A0 | P3P 1R3 | ||
| K0E 1S0 | K0A 1T0 | N0G 1S0 | L0K 1G0 | N0M 1B0 | N3T 5N2 | P0B 1Y0 | P3E 4M9 | ||
| K0C 2H0 | K0J 1G0 | N0C 1A0 | L0K 2A0 | N0M 1S0 | N0A 1A0 | P1L 1R2 | P3L 1V3 | ||
| K0A 3H0 | K0A 2H0 | N0G 1L0 | L0K 1N0 | N0G 2Y0 | N0E 1H0 | P0A 1X0 | P3L 1E8 | ||
| K0A 1L0 | K0A 1A0 | N0C 1A0 | L0K 1R0 | N0G 2T0 | N0E 1Z0 | P0B 1B0 | P3Y 1K5 | ||
| K0J 1H0 | K0A 3M0 | N0C 1L0 | L0K 1Z0 | N0M 1K0 | N0E 1C0 | P0B 1T0 | P0M 2M0 | ||
| K0E 1X0 | K0A 3L0 | L0K 1P0 | P3Y 1H9 | ||||||
| K0A 1T0 | K0J 1H0 | L0K 1Y0 | P3G 0A5 | ||||||
| K0J 1G0 | K7C 0C4 | L0K 1V0 | P0M 1B0 | ||||||
| K7V 3Z5 | K7V 3Z5 | K0M 2L0 | P0M 1N0 | ||||||
| K7V 3Z7 | K0M 1S0 | P3G 1H6 | |||||||
| K7V 3Z9 | K0M 1K0 | P0M 2L0 | |||||||
| K0J 1V0 | K0M 1X0 | P0M 1A0 | |||||||
| K0A 2Z0 | P0P 2G0 | ||||||||
| K0J 1Y0 | P0P 1M0 |
Atlantic
| Dartmouth | Kentville | Cape Breton | Moncton | PEI |
|---|---|---|---|---|
| B0J 2L0 | B0P 1E0 | B1P 6H1 | E1A 1P9 | C0B 1M0 |
| B2T 1E7 | B0P 1H0 | B1C 0A1 | E1A 6S8 | C0A 1X0 |
| B4A 3Z2 | B0P 1J0 | B1M 1A6 | E1H 2J9 | C0A 1N0 |
| B3M 0J9 | B0P 1T0 | B1J 1B9 | E1G 4K4 | C1N 4J8 |
| B0N 1Y0 | B4P 2R1 | B1P 5S6 | E4L 3P7 | C0A 1P0 |
| B3H 2P5 | B0P 1V0 | B1L 1A1 | E4V 1W2 | C1N 4J9 |
| B3S 0H5 | B0P 1C0 | B1A 6J4 | E1H 0B7 | C0A 1S0 |
| B2T 1A4 | B0P 1L0 | B1M 1A7 | E1H 1A1 | C0B 2C0 |
| B3S 1E7 | B4P 2R2 | B1L 1C4 | E1A 2N1 | C0A 1R0 |
| B3L 4E1 | B4N 3V7 | B1P 4T5 | E1G 1K4 | C0A 1J0 |
| B3B 1V2 | B0P 1P0 | B1Y 3T7 | E1G 3S6 | C0B 1A0 |
| B4B 0E5 | B4N 4K1 | B1K 3M3 | E1H 1Z2 | C0A 1T0 |
| B3K 2R9 | B0P 1G0 | B1Y 3R6 | E4J 1M4 | C0A 1H2 |
| B4B 1C5 | B4P 2R3 | B2A 4R2 | E1G 2G9 | C1A 9M7 |
| B0N 2H0 | B4N 3V8 | B1P 5T3 | E1A 9T9 | C0A 1H0 |
| B4A 4E5 | B4N 5H2 | B1R 1S5 | E1G 4T7 | C0A 1H4 |
| B3T 0M5 | B4R 1A7 | B1N 3J4 | E4Z 2Y1 | C0B 1C0 |
| B3H 2V8 | B4N 1E4 | B1H 1K8 | E1C 6L8 | C0B 1N0 |
| B2T 1L2 | B4N 5B1 | B1K 1C3 | E4L 4K3 | C0A 1H1 |
| B4E 0P5 | B4N 5J4 | B1G 1A4 | E1A 3S2 | C0B 1X0 |
| B3S 1H4 | B4N 1E2 | B1A 6E7 | E4L 1J2 | C0A 1H8 |
| B2W 6C8 | B4P 1B5 | B1A 1Z9 | E1G 1Z3 | C0A 1C0 |
| B2W 6M7 | B4R 1B1 | B1P 2E7 | E1A 7H5 | C0A 2E0 |
| B3G 1A4 | B0P 1B0 | B1J 1N9 | E4L 4P9 | C0A 1Y0 |
| B4A 4C5 | B4R 1C3 | B1P 4S9 | E4P 6V4 | C0A 1H6 |
| B2W 6A2 | B0P 1R0 | B1P 4M7 | E1G 3G2 | C0A 1E0 |
| B3T 0M4 | B0S 1P0 | B1K 0B3 | E1E 3C6 | C1A 8T4 |
| B4E 0P7 | B1L 1G8 | E4S 5J6 | C1B 2X1 | |
| B2Z 1K5 | B1P 7E5 | E1C 5X1 | C1B 2S3 | |
| B3G 1R1 | B1N 3H5 | E1G 5A6 | C0A 1H5 | |
| B2X 3P3 | B1K 3S6 | E1A 6K9 | C1A 4W3 | |
| B2T 1B3 | E1A 6C1 | C1E 1S4 | ||
| B3T 1P7 | E1G 3N7 | C1A 7A6 | ||
| B2T 1J7 | E4P 9E2 | C1E 1V1 | ||
| B3P 0H3 | E1A 8A1 | C0A 1L0 | ||
| B3Z 1N7 | E1A 6N9 | C0B 1G0 | ||
| B4B 1V4 | E4P 0P4 | C0A 1A0 | ||
| B2T 1A2 | E1G 3G6 | C1N 6C3 | ||
| B3Z 0B3 | E4P 3S1 | C0B 1Y0 | ||
| B0N 1C0 | E1B 1B8 | C0B 1H0 | ||
| B0N 2J0 | E4L 3H6 | C0B 1J0 | ||
| E1B 5V3 | C1N 2P4 | |||
| E1A 7R4 | C0B 1T0 | |||
| E1B 4K5 | C0B 2E0 | |||
| E1J 1B4 | C0B 1V0 | |||
| E1A 5T3 | ||||
| E4H 2T2 | ||||
| E4L 2V9 | ||||
| E4S 4P6 | ||||
| E4K 3A2 |
If a propane run-out (as defined under this Program) occurs while the customer is fully compliant with all eligibility requirements, and such run-out is determined by Avenir Energy, in its sole discretion, to have been caused solely by Avenir Energy’s failure to deliver propane as scheduled, Avenir Energy will provide the following remedies:
- Priority Emergency Response Avenir Energy will prioritize an emergency propane delivery where reasonably practicable.
- System Safety & Restart Coverage Avenir Energy will cover the cost of required safety inspections, leak checks, and system restart procedures mandated by applicable law as a result of the run-out.
- 24PROPLUS™ Plan Enrollment The customer will be enrolled in Avenir Energy’s 24PROPLUS™ Service Plan, at no cost to the customer for a defined introductory period, as determined by Avenir Energy, to help ensure that the customer’s heating system and related propane equipment are protected following the run-out event.
The 24PROPLUS™ Plan is designed to support the reliable operation of propane-fueled heating systems by providing:
- Priority access to qualified service technicians;
- Coverage for eligible service repairs related to propane equipment;
- Reduced risk of prolonged heating interruptions following a run-out.
Enrollment in the 24PROPLUS™ Plan is intended as additional compensation and protection to help ensure the customer’s comfort and peace of mind following a qualifying run-out event.
Limitation of Remedy
The remedies described above constitute the sole and exclusive remedies available to the customer under the No Run Out Guarantee. Avenir Energy shall not be liable for any indirect, incidental, or consequential damages arising from a propane run-out.
Exclusions and Limitations
Avenir Energy shall have no obligation under this Program and shall not be liable for a propane run-out in any of the following circumstances:
Customer-Caused or Customer-Related Events
- The customer switches their primary heating source from propane to an alternative fuel or energy source during enrollment in the Program;
- Propane is extracted from the tank for purposes other than normal system consumption;
- The customer removes, tampers with, disables, or interferes with the tank monitoring equipment;
- The customer fails to provide safe or timely access to the propane tank, including due to snow accumulation, locked gates, pets, unsafe conditions, or blocked driveways;
- The customer’s account is subject to non-payment, credit hold, or suspension at the time of the run-out;
- Significant changes in propane usage occur without advance notice to Avenir Energy.
Regulatory, Inspection, and Compliance Issues
Delivery may be suspended or cancelled if:
- Required inspections have not been completed or inspection certificates are not on file;
- Code deficiencies are identified within any portion of the propane system or connected equipment.
Avenir Energy shall not be responsible for a propane run-out occurring during any period in which delivery is suspended due to non-compliance with inspection, regulatory, or safety requirements. Automatic delivery will only resume once deficiencies have been corrected to applicable regulatory standards and verified by an approved technician.
Force Majeure
This Program shall become null and void, without liability to Avenir Energy, if delivery of propane is prevented by a force majeure event, including but not limited to:
- Acts of God;
- Floods, fires, severe storms, or other inclement weather;
- Labour disputes, strikes, or shortages of labour or materials;
- Government regulations, decrees, or actions;
- Embargoes, insurrections, unavoidable accidents;
- Supply chain disruptions or shortages of propane or related materials; or
- Any other cause reasonably beyond the control of Avenir Energy.
In the event of a supply shortage resulting from a force majeure event, Avenir Energy reserves the right, in its sole discretion, to allocate available propane supply among its customers, its own operations, and its affiliates as it deems necessary.
Program Term
The Program has no predetermined end date and will continue until such time that Avenir Energy may, without notice, terminate the Program.
General
This Program is intended for high-volume residential propane customers and is not available for commercial or industrial accounts unless expressly approved in writing by Avenir Energy.
Avenir Energy’s determination of eligibility, compliance, and cause of a propane run-out shall be final and binding.
