A CF One Member’s Guide to Fueling Your Home with Propane

Moving to a Home That Already Runs on Propane? Here’s What to Do First

If you’ve purchased a home that runs on propane through Avenir, the transition is simpler than you might think. The tank stays put, Avenir Energy owns it, and our team coordinates the account transfer as part of the closing process. If you’re arriving at a new home that’s already set up for propane, this is one item you can check off early. We transfer the account into your name and keep the heat on right through your move-in date.

You don’t need to source a new tank, arrange an installation, or figure out the paperwork on your own. We work directly with you and your lawyers to make sure the account is in your name, your first delivery is scheduled, and your home is warm when you arrive.

To take over service at an existing propane home, you’ll need to complete:

• A Credit Application

• A new Propane Supply Agreement

Our team will send these documents through your purchasing lawyer, so they fit right into your existing closing process. Once signed, your account is set up for automatic propane delivery and wireless tank monitoring—so you always know your level without having to check a gauge.

If you’re an eligible CF One member, this is also the perfect time to activate your CANEX discount right from day one.

New to Propane? Welcome—Here’s What to Expect

If you’ve never used propane before, it’s completely normal to have questions. The good news: propane is a clean, reliable, and versatile energy source—and Avenir Energy makes getting started straightforward. Many CAF families meet propane for the first time during a move, home purchase, posting, or transition to a new community. If that’s you, you’re in good company, and we’ll walk you through your first setup step by step.

Propane powers furnaces, water heaters, fireplaces, dryers, ranges, and even outdoor equipment like pool heaters and BBQs. For homes in rural and suburban areas without access to natural gas, it’s one of the most dependable heating options available.

Here’s what the process looks like when you’re starting fresh:

Step 1 – We assess your home.
Contact your local Avenir branch and tell us about your home and heating needs. Our knowledgeable team will walk you through tank size options and the best setup for your situation.

Step 2 – We handle installation.
Avenir installs propane tanks in compliance with all local and national safety codes. New tank installations are typically scheduled within 4 business days of account setup. We’ll confirm a date that works for you.

Step 3 – We keep you supplied.
Once your tank is in place, you’re enrolled in automatic delivery. We monitor your usage and schedule deliveries before you run low—so you never have to wonder when the truck is coming.

Step 4 – You manage everything online.
Through the My Account portal, you can check your tank level, view delivery history, pay your bill, and more—all from your phone or computer.

There’s no steep learning curve. Most new propane customers tell us within the first few months that they barely think about it—which is exactly how we like it.

How Do I Notify Avenir That I’m Moving Out of a Home You Serve?

Call or email your local Avenir branch as soon as you have your legal closing date. That’s really all it takes to get the process started.

Once you’ve made that first contact, our Property Transfer team takes over. We coordinate directly with you, your lawyer, and the purchaser’s lawyer to ensure that final billing is handled securely and that propane service continues uninterrupted for the incoming homeowner.

You won’t need to chase anyone down or manage the handoff yourself. We handle that communication—so you can focus on the move.

What you’ll need to have ready:

• Your legal closing date

• New billing address

• Contact information for both your lawyer and the purchaser’s lawyer

That’s the full list. We take it from there.

What Happens to My CANEX Discount When I Relocate?

This is one of the most common questions we hear from the CAF Community and the answer is a good one.

Your 8¢ per litre CANEX propane discount moves with you, provided your new address falls within Avenir’s service area. Because arriving at a new home or community can happen on short timelines, we’ve built the transfer process to be just as fast.

Here’s how it works:

1. Provide us with your new address and closing date

2. We set up your new account

3. We verify your CF One card

4. Your instant discount is applied starting with your first delivery

No gaps. No re-qualifying. No filling out the same forms twice.

And if your new home requires new propane equipment—a furnace, boiler, or water heater—you may also qualify for up to $350 in discounts on propane equipment installation. That’s real savings at exactly the moment you need them most.

Not yet enrolled in the CANEX Home Heating Program? Register here through the CANEX website and start saving 8¢ per litre on your delivered propane. It takes minutes, and your CF One card is all you need to confirm eligibility.

How Does a New Homeowner Take Over an Existing Avenir Propane Tank?

When a property changes hands, the propane tank stays put. Avenir Energy owns the tank, and we coordinate its transfer as part of the property closing process.

The incoming homeowner takes over service by completing two things:

1. A Credit Application

2. A new Propane Supply Agreement

Our team sends these documents directly to you or through your purchasing lawyer, so the paperwork fits into the existing closing process rather than adding something new to manage.

Once those documents are signed, your account is set up for automatic propane delivery and wireless tank monitoring—two features that make a real difference for families who can’t always be home to watch a gauge.

If you’re an eligible CF One member, the property transfer is also the perfect moment to present your CF One card and activate your CANEX discount. You don’t need to wait until your first delivery—get it set up at the start.

Why Do I Need to Sign a New Propane Supply Agreement?

Because Avenir Energy owns the propane tank, the legal responsibility for it—billing, liability, and safety—must transfer formally to the new homeowner at closing.

The Propane Supply Agreement isn’t complicated, but it is important. It covers:

• Safety responsibilities for the equipment on your property

• Equipment terms and conditions

• Payment options, including budget billing plans to spread your heating costs evenly across the year

One important note for renters: tenants moving into a rental property do not need to sign a Propane Supply Agreement, as long as the landlord already holds a valid account with Avenir Energy. If you’re unsure which situation applies to you, contact your local Avenir branch and we’ll walk you through it.

Does Avenir Remove the Propane Tank When I Sell My Property?

No. In the vast majority of cases, Avenir Energy leaves the propane tank at the property to ensure the new homeowner has continuous access to reliable service.

The tank remains safely in place while we work with the lawyers and the incoming homeowner to transfer the account. A tank pickup is only scheduled if the new homeowner chooses a different supplier and our team has formally closed the account.

For CF One members selling a home quickly this matters. There’s no scramble to organize a tank removal before closing. No risk of delays. Just a clean, coordinated handoff, managed by our Property Transfer team from start to finish.

What the CANEX Home Heating Program Offers Eligible CF One Members

The CANEX Home Heating Program, delivered in partnership with Avenir Energy, was built with the realities of military life in mind. Here’s a quick summary of what’s included:

Register for the CANEX Home Heating Program here. Complete the online referral form, and once your eligibility is confirmed, the local team at one of Avenir’s 47 branches throughout Canada, will contact you to discuss your home heating needs and get your account set up.